Arrange Repairs
Accidents are among the stressful and inconvenient experiences one doesn’t want to face. That’s why we offer repairs using a network of our approved repair centres to alleviate some of your burdens.
Our network of approved repair centres comprise of professional mechanics and technicians, specialised in repairing vehicles of all types like Motorbikes, Cars and Vans. They use quality parts and the latest technology to ensure your car is restored to its pre-accident condition.
By choosing our approved repair centres, you can rest assured that your vehicle is in capable hands. The technicians have been trained to the highest standards, and workshops are regularly audited to ensure they meet quality standards.
We also offer a seamless repair process, including arranging the collection and delivery of your vehicle and handling all communication with all other parties involved. Read more about Claim Assistance on how we can help you make your life a little easier.
Choose our approved repair centres for a stress-free experience and the peace of mind that comes with knowing your car is in the best possible hands.
FAQ
Not at all. It is your legal choice who repairs your vehicle, not your insurer’s. Insurance companies may try to lead you to a repairer they work with in a bid to cut down their costs, and potentially compromising on the quality of repairs you receive. They might take your car to a body shop that uses second hand or non-original parts affecting the standard of the repair and could even affect your warranty.
No. All insurers are obliged to ‘treat customers fairly’.
The right to choose your own repairer is covered under the consumer rights directive 1993, The Association of British Insurer’s (A.B.I.) and governed by the FSA.
Regularly audited and closely monitored by the same company who made your vehicle, this approval ensures that Castle restore your car to its original industry standard. This includes guaranteeing that only Genuine Parts are used, there is adherence to specialist paint matching and structural guidelines, and ensuring that any unseen damage is also corrected, safeguarding your warranty.
At Drivon we have a motto: “We do not just repair cars. We ensure that safety levels from original manufacture are maintained”. Working from the premise that even a small bump can affect the performance of your vehicle such as the wheel alignment or the internal electronics and safety mechanisms such as airbags, to keep you safe in the event of a future incident it is vital for your safety that your car is restored to the condition its manufacturer first intended.
If you were not at fault, you do not have to claim the cost of repairing the damage on your own policy. Drivon can repair your vehicle directly through the other party’s insurance. You will not have to pay any excess and will be reimbursed for any costs that you may have paid out on account of the accident.
This is not the case. Drivon will always help to keep you mobile and may be able to arrange for a like for like loan vehicle for the duration of your repairs*
If you have to pay a compulsory or voluntary excess in your policy, you will be required to pay this directly to us as your chosen repairer. The amount of excess you pay may differ if another driver other than the policyholder was driving the vehicle at the time of the incident.
When dealing with a claim, we are only able to repair the damage that has been approved by the insurance company that is paying for your vehicle’s repairs. It is therefore important to contact your insurance company immediately if you are unhappy with the decisions made by their engineers.
Of course. It may even be more cost-effective for us to carry out the extra work at the same time as your other repairs. If you would like us to carry out any additional work, please speak to one of our dedicated advisors who can generate a separate estimate.
If you are claiming the repair cost from an insurance company, upon completion we will require you to sign a collection note. This is to prove to the insurance company that the repairs have been carried out and that the completed vehicle has been collected by you.
When you choose Drivon, we want you to rest assured that your safety is a top priority. Following the most up to date government guidelines on social distancing and best practice for working during the pandemic, we have invested in the latest sanitisation technology and have implemented new procedures for drop off and collection.
MET AN ACCIDENT AND ISN’T YOUR FAULT?
We will take care of removing it from the accident scene and transport it to a safe storage facility. Meanwhile, we will provide you with a replacement vehicle while your own is off the road. If you authorise us, we can even have your car repaired by our network of approved body shops, giving you peace of mind knowing it’s in good hands.
LOOKING FOR RENTAL?
Whether you require a vehicle rental for a day or a week, we have a diverse selection of vehicles available to meet your needs. Our fleet includes standard vehicles for those who prefer simple and practical transportation, and prestige vehicles for those who wish to travel in style and luxury.
